FAQ

1. SIZING 

How do I select the right size? | Please follow the size chart on this page to select the right size. If anything is unclear, we would be happy to give you a sizing recommendation. Just send us an email to support@cortez-outerwear.com

2. SHIPPING & DELIVERY

When will I receive my order? | All products that are in stock will be packed and shipped within 1-2 working days. Orders placed during weekends will be packed and shipped on the following Monday. It depends on the shipping destination, but we intend to deliver all orders within 1-12 working days.

At times, unforeseen delays may happen, but we promise we’ll do our best to make sure you get your new gear in the timeliest manner possible. If you have any questions about the delivery schedule just send an email to support@cortez-outerwear.com

Free shipping | Delivery is free within all EU countries. For locations outside of the EU, additional fees may apply. See “Do you ship internationally?” for more information on shipment outside of the EU.

Do you ship internationally? | Yes, we do! We ship worldwide – and for free within the European Union.
Outside of the EU a rate of 19,95 euro applies for shipping to CANADA, CHINA, ICELAND, NORWAY, RUSSIA, SWITZERLAND, USA and a rate of €39,95 euro applies for shipping to the REST OF THE WORLD. Please note that for shipment outside of the EU, import and tax costs are at your own expense. We are not responsible for any additional charges, nor the cost of return shipping should you refuse delivery.

What is your exchange policy? | We want you to love your Cortèz Outerwear as much as we enjoyed making it. We are confident that following the size chart, will ensure a perfect fit for your jacket.
If for any reason you are not entirely satisfied with your purchase, it’s super simple to return with our 50-day return policy. Items must be unworn, unwashed, and still have tags attached.
Exchanges are not guaranteed because our stock is limited. To exchange an item, please fill in this form.

What is your return policy? | We accept returns on orders shipped within the EU within 50 days of purchase, no questions asked. Please ensure that tags are still intact and that items are unworn, unwashed, and undamaged. To return an item, please fill in this form. Please note that all non-EU sales are final, i.e., we can not accept returns.

Warranty | We guarantee the quality and performance of all our jackets. If your Cortèz fails due to a manufacturing defect (materials and/or workmanship) we will repair it without charge, or replace it, at our discretion - if the issue is reported to us within three years of the jacket’s purchase. Only original and unmodified fabrics and materials are covered by this policy. Normal wear and tear damages are not covered by warranty. Please send an email with your question and order number to support@cortez-outerwear.com

3. PRE-ORDER QUESTIONS

What is a pre-order? | With a pre-order we allow you to reserve your Cortèz outerwear jacket before its release. Thereby you guarantee immediate shipment AND you will receive a discount for purchasing the item early.
 
When will I receive my Pre-order? | We know you’re eager to get your new outdoor companion and we promise the wait will be worth it. We intend to deliver all pre-orders before 15th of December 2018. At times, unforeseen delays may happen, but we promise we’ll do our best to make sure you get your new gear in the timeliest manner possible. If you have any questions on the delivery schedule just send an email to support@cortez-outerwear.com

Can I exchange an IndieGoGo or Kickstarter order? | We are confident that following the size chart, will ensure a perfect fit for your jacket. However, if for any circumstance you wish to exchange your jacket for another size, we’ll make sure that’s possible for the one-colored jackets limited to our stock, but you’ll have to pay for the shipping yourself. As we are offering our jackets at highly discounted prices on Kickstarter and Indiegogo, we won’t be able to accept refunds.
When you choose color blocking for your jacket your product is personalized specifically for you. For that reason, it's only possible to exchange your color blocked jacket for one of the original colors.

Warranty | We guarantee the quality and performance of all our jackets. If your Cortèz fails due to a manufacturing defect (materials and/or workmanship) we will repair it without charge, or replace it, at our discretion - if the issue is reported to us within three years of the jacket’s purchase. Only original and unmodified fabrics and materials are covered by this policy. Normal wear and tear damages are not covered by warranty. Please send an email with your question and order number to support@cortez-outerwear.com
 
Do you use real down in the mid-layer jacket? | Our mid-layer jackets do not have real down insulation because we want our products to be animal friendly. Instead we have chosen the 3M™ Thinsulate™ Featherless Insulation because it mimics down when dry, and performs better than down when wet. The innovative insulation is perfect for the outdoors, lightweight and meets the high-performance standards a product of Cortèz requires.
 
What is a DWR coating? | Durable Water Repellant (DWR) coating is added to the fabric to make it more water-resistant. Almost all high-quality and technical outdoor jackets apply this coating to their jackets. Our product also receives a DWR coating to improve its waterproofness and prevent the garment from wetting out. This improves both waterproofness and breathability.

Maintenance and care | Read our Product Care page to learn more maintaining the high quality of your Cortèz products.